Roof Ninjas FAQ
General Questions
Are you licensed and insured?
Yes. Roof Ninjas is fully insured and WSIB-covered. We carry liability insurance and follow all applicable safety standards on every job. This protects both our customers and our crew from day one through completion.
What areas do you service?
We proudly serve Stratford and surrounding communities throughout Perth County, Huron County, and nearby areas. If youโre unsure whether youโre within our service area, just reach outโweโre happy to confirm.
Do you offer free estimates?
Yes. We offer free, no-obligation estimates. Our quotes are clear and detailed, outlining the scope of work, materials, and pricing so you know exactly what to expect before any work begins.
Do you use subcontractors?
In some cases, yes. While we aim to keep as much work in-house as possible, we occasionally work with trusted subcontractors for specialized or high-volume projects. All subcontractors we use meet our standards for quality, safety, and professionalism, and we stand behind the work completed.
Roofing & Materials
What types of roofing services do you offer?
We provide a full range of roofing services including asphalt shingles, metal roofing, flat and commercial roofing systems, repairs, replacements, inspections, and winter-related services like ice dam and snow removal.
What kind of materials do you use?
We use only proven, premium quality materials from trusted manufacturers. We donโt cut corners with low-grade productsโour focus is long-term performance, durability, and weather resistance suited for Ontario conditions.
Do you offer warranties?
Yes. All workmanship is backed by a 10-year workmanship warranty, in addition to any applicable manufacturer warranties on materials. This gives you long-term peace of mind beyond installation day.
Attic, Insulation & Winter Issues
How does attic insulation and ventilation affect my roof?
Poor attic insulation and ventilation allow heat to escape from your home into the attic. This heat melts snow on the roof, which can refreeze at the eaves and form ice dams. Proper insulation and ventilation help regulate attic temperatures, reduce heat loss, and prevent moisture-related problems.
How do you remove ice dams safely?
We use low-pressure steam ice dam removal, which safely melts ice without damaging shingles, underlayment, flashing, or gutters. Unlike chopping or salting, steam removal is controlled, effective, and roof-safe.
Do you offer roof snow removal?
Yes. Professional roof snow removal helps prevent ice dams, structural stress, and leaks during heavy snowfalls. Itโs a proactive way to protect your roof through harsh winter conditions.
Duradek & Exterior Services
Are you certified to install Duradek?
Yes. We are a Duradek Certified Installer, meaning installations are completed according to manufacturer standards and are eligible for Duradek warranty coverage.
Is Duradek a good option for Ontario climates?
Absolutely. Duradek is designed to handle freezeโthaw cycles, moisture, and temperature extremes, making it an excellent waterproofing solution for decks and balconies in Ontario.
What other services do you offer?
In addition to roofing, we provide a range of exterior services designed to protect your home and manage moisture, heat loss, and weather-related damage. Our services include siding, soffit, fascia, eavestroughs, skylights, attic insulation and ventilation, ice dam removal, roof snow removal, Duradek installation, detailed inspections, and 24/7 emergency services. For a complete overview, please visit our Services page or contact us with any questions about your specific project.
